RAHUA
What is Rahua?
The Rahua® (ra-wa) name is derived from the rare ungurahua nut, found in the Amazon rainforest. Rahua oil is a highly effective treatment for transforming dry, damaged hair, giving it noticeable shine and health and nourishing and soothing skin.
What can I expect when first trying Rahua® products?
You can expect clean, shiny, soft and lustrous hair accompanied by the peace of mind that comes from knowing you achieved the results naturally. Our products are crafted with non-toxic, plant-based ingredients and with minimal impact on the environment. Because our products are free of harsh detergents, like sulfates (SLS), you will notice lighter lather than with traditional shampoos and body washes.
How does Rahua define "natural"?
To us, there is nothing more natural or beautiful than the bounty of the Amazon rainforest. Our goal as a business is to use this bounty—safeguarded by its indigenous peoples—to create the cleanest and greenest beauty products on earth. Rahua is an outgrowth of our founders’ activism on behalf of the rainforest and its peoples and is only as strong as the tribes and the forest itself. We purchase direct from tribespeople who cultivate ingredients using ancient traditional methods and and pay them a higher price in order to honor and sustain their work, their way of life, and the forest itself.
(http://fathomaway.com/guides/south-america/ecuador/itineraries/amazon-rainforest-rahua-travel-debrief/)
What makes Rahua® different from other oil-based hair products?
The majority of other oil-based products use chemical fillers and silicones, which coat your hair, providing short-term results. Rahua® products are made with pure handmade oils and organic and plant-derived ingredients. Rahua® oil has an extraordinarily small molecular structure, which deeply penetrates the hair, bonding to and repairing the cortex, while smoothing the cuticle to create lustrous and healthy hair.
Where are Rahua® products made?
All Rahua® products are formulated and made in the USA using plant-derived ingredients sourced from over 70 countries and Symbiotic® ingredients come from over 10 Amazonian nations.
Does Rahua® test on animals?
No. All Rahua® products are cruelty free. We do not test products on animals, nor use any animal proteins in the making of any Amazon Beauty® products.
Is Rahua® fair trade?
Our ethos goes beyond fair trade. Rahua® by Amazon Beauty® Inc. is committed to preserving not only the Amazon rainforest, but also the indigenous people who call it home. We are dedicated to defending the Amazon rainforest and strengthening its communities financially and by educating them about their human and intellectual rights.
Are Amazon Beauty® Inc. and Rahua® affiliated with Amazon.com?
Amazon Beauty® Inc. and Rahua® are registered trademarks of our company and are completely separate from amazon.com.
INGREDIENTS
What defines a natural product or natural ingredient?
While many companies use the term “natural”, the US government does not define what it means to be a natural product or natural ingredients. The term "natural ingredients" is currently a non-defined cosmetic category.
What are Symbiotic® ingredients?
Symbiotic® is Rahua®’s signature standard. In order for an ingredient to be classified as Symbiotic®, it must be rainforest grown (wild) in undisturbed virgin forest, harvested and prepared using indigenous knowledge by people indigenous to the virgin forest environment, and it must be purchased at a price that helps to grow and sustain these traditions, build economies, and empower the indigenous people. More info here.
What about the term "green" and "clean"?
We offer what we believe are the most luxurious green and clean beauty products on the market today. Everything we make—from haircare to body care—is made with organic, Symbiotic®, and plant-derived ingredients, giving people the opportunity to make healthier choices, live a cleaner life, and be in touch with the Amazon rainforest.
What are parabens and why are they harmful?
Parabens are the most widely used chemicals for the preservation of beauty products. In research, parabens have been linked to illness and disease. Rahua® does not use parabens in any of its products. Instead, to increase the shelf life of our products we use an all-natural preservation system, including natural palo santo oil.
What are sulfates and why are they bad for my hair?
Sulfates are found in most shampoos and cleansers that produce lather or suds. They strip away healthy oils from your scalp and may cause dry scalp, dandruff or frizzy, dehydrated hair. Rahua® products contain zero sulfates and an abundance of nourishing oils to hydrate and heal your hair and scalp.
How do you source your ingredients?
We have a robust protocol in place that allows us to scrutinize all ingredients and their origin. Every single ingredient must pass this vetting process.
How are your products processed?
Our products are processed under the most rigid protocols. Our labs and manufacturing facilities are safe, clean and certified as USDA organic facilities.
PRODUCTS
How should I store my Rahua Refill pouches?
Please store your Rahua Refill pouches in a cool, dry place away from direct sunlight.
Are Rahua® products sustainable?
Yes, we get our signature oils from indigenous Amazonians who have passed down their ancestral knowledge through generations. Buying these oils crafted in this way helps support the rainforest and its most stalwart defenders: its inhabitants.
How should I store my Rahua® Elixirs ?
Our Rahua Elixirs are pure and symbiotic (rainforest grown) oils. Please keep them in a cool, dry place away from direct light, or in the original box.
Are Rahua® products natural and organic?
Yes, our products are made with pure plant-derived ingredients, USDA-certified organic ingredients, and handmade Symbiotic® tribal oils from the Amazon rainforest.
Are Rahua® products vegan?
Yes, all Rahua® products are vegan. Amazon Beauty®, the maker of Rahua®, is committed to preserving and sustaining both animal and plant life and the environments in which they live.
Are Rahua® products gluten-free?
Yes, Rahua® products are gluten-free. In lieu of beauty ingredients which typically contain gluten, we use quinoa. We discovered that this superfood from the Andes Mountains has a small molecular weight, which allows it to penetrate deeper, strengthening hair and improving skin’s elasticity. Those with gluten sensitivities can use our products without worry.
I suffer from allergies, can I use Rahua® products?
Rahua® products are made from very pure ingredients but allergies and sensitivities are unpredictable. As with any cosmetic, if you are highly sensitive, we recommend doing a patch test first.
Are Rahua® products pH balanced?
Yes, Rahua®’s products have a pH of 4.5 – 5.5, which is the same range found in healthy hair and skin, making it an excellent choice for all hair types and conditions, including color-treated hair.
Are Rahua® products safe to use while pregnant or nursing?
Yes, Rahua® beauty products are made with natural, plant derived and USDA organic ingredients. Our products are free of harsh ingredients and animal proteins.
Why is the Rahua® Classic Conditioner so thick?
The Classic Conditioner is is thick due to its rich and concentrated formulation. The concentrated nature delivers more intensive conditioning and allows you to use less, benefitting the environment.
HAIR CARE
My hair is fine, will Rahua® products weigh my hair down?
No, Rahua® products will not weigh your hair down. The 100% plant-derived oils we use nourish and restore hair, adding shine, volume and bounce without adding weight.
Is Rahua® safe for color-treated hair?
Yes. Rahua® is especially nourishing for processed and color-treated hair. The super fine molecular structure of Rahua® oil—a key ingredient in our Color Full™ Protection system —pushes color pigmentation deep into the hair shaft to extend color endurance and fortify weak, damaged hair.
What will Rahua® products do for thick, curly hair?
Rahua® products provide superior control and manageability for thick, curly hair. The potent oils Rahua® products improve texture and softness, giving curly hair pliability, manageability, and moisture, and leaves curls soft, separated, and shiny.
Are Rahua® products good for straight hair?
Yes, Rahua® products are great for straight hair. The Classic Collection nourishes and adds shine and bounce, the Voluminous Collection clarifies and increases overall workability, allowing hair to hold styles better, and the Hydration Collection transforms dry, damaged hair.
How do Rahua® products improve dry or damaged hair?
Dry, damaged hair is very porous, which makes it quite susceptible to breakage. Tiny Rahua® molecules find and fill these porous areas, strengthening, restoring and beautifying even the most damaged hair.
Is Rahua® safe to use on children’s hair?
Yes, Rahua® is made with USDA organic, and pure plant derived ingredients that are safe to use on everyone’s hair in your entire family, including children. However, you know your children best. If allergies or sensitivities are present, we recommend doing a patch test first.
CAUSES
What does 1 bottle = 1 acre mean?
By purchasing ONE Rahua product you are in return helping to preserve ONE Acre of precious Rainforest!
What other environmental causes is Rahua® affiliated with?
Our sister organization is Ecoagents.org, which works to preserve the Amazon Rainforest and also works closely with Landislife.org, which defends indigenous peoples’ rights for self determination. Rahua also supports Ecoagents on The Pink Flamingos Project which works to clean and maintain flamingos’ natural habitat in the Galapagos Islands.
By using Rahua® how do I help preserve the Rainforest?
By embracing a sustainable beauty routine and using natural, plant derived and organic ingredients, you are encouraging thoughtful consumption of the Earth’s resources and preventing contaminants from entering your local eco-system. By using Rahua® products you are achieving beautiful and lasting results while also honoring plant, animal and human life within the Rainforest and beyond. Your Rahua® purchase helps to directly support more than 500 indigenous Amazonian families. Beauty is Power® - Thank you!
Leading the Way. If there are no unified governmnent standards, what is Rahua doing about it?
Yes. Rahua is part of a group of beauty companies working with legislators in Washington, D.C. to require manufacturers to post complete label information about their products online and disclose any potentially harmful chemicals contained in their skincare and haircare products. https://www.vanityfair.com/style/2017/09/counteract-coalition-beauty-washington.
SHIPPING
How does pre-order work?
If your order contains a pre-order product, the order will ship once the pre-order item becomes available.
How long will it take to get my order?
It depends on where you are. Orders processed here will take 5-7 business days to arrive. Delivery details will be provided in your confirmation email.
Can I return my product?
We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.
OTHER
Any question?
You can contact us through our contact page! We will be happy to assist you.
Spam & Safety
Should I only reply to emails from @rahua.com?
@rahua.com is the official domain associated with Rahua, and it ensures the legitimacy of the communication. Replying only to emails from @rahua.com helps you avoid potential phishing attempts, ensures you are contacting a trusted source, and mitigates the risk of interacting with spam or fraudulent messages.
Can I trust Rahua's official social media pages?
Yes, Rahua's official social media pages are reliable sources of information and updates. These pages are managed by authorized personnel who ensure that the content shared is accurate, secure, and aligns with Rahua's values and brand identity.
How can I verify Rahua's official social media pages?
You can verify Rahua's official social media pages by checking for the blue verified badge (a blue tick mark) on the profiles. Additionally, visit Rahua's official website, rahua.com, it link to the official social media channels.
What should I do if I receive a suspicious email or social media message claiming to be from Rahua?
If you receive a suspicious email or social media message claiming to be from Rahua, do not engage with it or click on any links. Instead, report the message as spam to your email provider or social media platform. You can also reach out to Rahua's official support or customer service channels to verify the legitimacy of the communication.
Where can I find Rahua's official contact information?
You can find Rahua's official contact information, including email addresses and customer service details, on their official website, https://rahua.com. Make sure to use these verified contact channels for any queries or concerns you may have. Avoid using contact information provided in unsolicited messages or suspicious emails.